Disrepair Lead

Are you committed to delivering safe, compliant homes and driving service excellence? A leading London-based Housing Association is seeking an experienced Disrepair Manager to oversee the end-to-end management of disrepair cases. This role is central to ensuring legal compliance, effective case resolution and a consistently high-quality resident experience. You will manage a dedicated function focused on improving property standards, reducing legal claims and delivering robust, customer-focused outcomes. Key duties: • Lead and manage disrepair cases from initial notification through to resolution • Oversee inspections, assess liability and specify appropriate remedial works • Develop clear action plans ensuring compliance with legal and technical standards • Manage contractors and internal teams, ensuring works are delivered on time, within budget and to required quality levels • Conduct performance monitoring through progress checks, site inspections and completion sign-off • Maintain accurate case records and produce regular performance and risk reports • Certify valuations, variations and contractor claims within delegated authority • Work closely with Resident Liaison Officers to ensure clear communication and a positive resident journey • Support continuous improvement by analysing trends and contributing to preventative maintenance strategies Client requirements: • Professional qualification (RICS, CIOB or equivalent) • Strong understanding of housing disrepair legislation and landlord obligations • NEBOSH/IOSH qualification and knowledge of compliance frameworks • Solid technical understanding of building pathology and property maintenance • Minimum 4 years’ experience delivering disrepair, stock investment or major works in social or residential housing ms